Contact Us

Whether you've spotted something that needs updating on one of our reviews, want to ask about how we rate sweepstakes casinos, or have feedback on the site itself, we want to hear from it. This page explains what Sweepstakes Casinos can and can't help with, and how to get the right answer as quickly as possible.

What we can help with

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos operating in the {{ country }} market. We're not a gaming operator, we don't process redemptions, and we don't hold player accounts — so there's a limit to what our team can resolve directly. Here's where we're genuinely useful:

• Corrections or updates to information on a listed platform, such as a change to eligible states, welcome offers or redemption terms
• Questions about how we research and rate the operators shown on this site
• General feedback on our comparison tables, guides or the accuracy of a review
• Reports of broken links, outdated pages or technical issues on go-acop.org
• Suggestions for platforms we haven't covered yet

What we can't help with

Because we don't operate any of the sweepstakes casinos listed on this site, we're not able to assist with account-specific issues. If your question involves any of the following, it needs to go directly to the operator in question, not to us:

• Sweepstakes Coin (SC) redemptions, prize payouts or verification delays
• Account access, password resets or identity verification (KYC) requests
• Deposits, purchases of Gold Coin packages, or billing disputes
• Closing an account or opting out of promotional emails
• Confirming whether a specific platform currently serves your state

Each operator publishes its own support channels — usually through in-app help, live chat or a dedicated support email — and they're best placed to look into anything tied to your individual account. Operator terms, eligible states and redemption thresholds change fairly often, so always check the operator's own site for the current position before signing up or attempting a redemption.

Before you reach out about a listing

If you're contacting us about one of the platforms featured on this site — Spinblitz, Crown Coins, Lone Star, Free Spins, SplashCoins, MegaBonanza, Spree or Crash Duel — a little detail helps us look into it faster:

1. Which platform your question relates to
2. What you noticed (an outdated offer, a state restriction, a broken link, etc.)
3. Where on the site you saw it, if possible

We review and update our comparisons periodically, but sweepstakes casino offers, coin packages and eligible-state lists can change without much notice on the operator's side. If something looks out of date, flagging it helps keep the site accurate for the next reader.

Questions about how sweepstakes casinos work

A lot of the messages we get are really general questions about the sweepstakes model itself — how Gold Coins differ from Sweepstakes Coins, whether purchases are required, or how prize redemption works. We'd rather point you to the right place than give a rushed answer here:

• For a rundown of how the free-to-play and no-purchase-necessary structure works, our reviews explain the dual-currency model used by each platform
• For guidance on setting limits, taking breaks, or getting support around your play, see our Responsible Gambling page
• For the legal wording that governs use of this site, see our Terms and Conditions
• For more on who writes and researches our content, visit About Us

We don't provide legal advice on whether a particular platform is permitted in your state — availability varies by jurisdiction, operators set their own state restrictions, and the rules around sweepstakes promotions change fairly frequently. If you have a specific legal question, an operator's own terms and conditions, or a licensed attorney, is the right source rather than a comparison site.

A note on age and eligibility

This site, and the platforms it covers, are intended for adults only. Age requirements vary by operator — some allow account creation from 18, others set the minimum at 21 depending on the platform or the player's state. If you're contacting us with a question about eligibility, it's worth checking the specific operator's terms first, since we don't set or verify those requirements ourselves.

Response times

We aim to review messages in the order they arrive and prioritise anything that affects the accuracy of a live review, such as an incorrect offer or a state-eligibility change. General feedback and suggestions take a little longer to work through. We're a small editorial team, not a support desk, so we'd ask for patience if your question needs a more detailed answer.

If your question is really about an account, a deposit, or a redemption, the fastest route is always the operator's own support channel rather than Sweepstakes Casinos. For everything else — corrections, feedback, or questions about how we put our comparisons together — we're glad to hear from you.